Privacy Policy
Personal Information
Personal information is almost any information, including numbers and images that can be linked to an identifiable living person. Health information is information that can be linked to an identifiable individual, including deceased individuals which concerns that individual’s physical, mental or psychological health, disability or genetic makeup. Broadly speaking, The Benchmarque Group Pty Limited collects personal and health information related to the statutory functions and administration of the Organisation.
Collection notice
When collecting personal or health information, The Benchmarque Group will take reasonable steps to advise you of what information is being sought, for what purpose, whether any law requires the collection of the information and the main consequences, if any, of not providing the information.
Use and disclosure
The Benchmarque Group staff are only provided with the information necessary for them to carry out the functions and activities of the Office. Staff are required to handle all personal and health information with discretion and to comply with the secrecy provisions of section 67 of the Information Privacy Act 2000. Some de-identified personal information from enquiries and complaints is used in awareness programs, public statements and training, but never in a way that would compromise your privacy. In certain circumstances, and in accordance with law, documents related to a complaint may be referred to the Victorian Civil and Administrative Tribunal or to another appropriate complaints handling body such as the Health Services Commissioner or Ombudsman.
Data quality and security
The Benchmarque Group takes reasonable steps to ensure the information it holds is accurate, complete and up-to-date. Where possible we will check first with you the accuracy of personal or health information about you before we use it. We use a number of procedural, physical, software and hardware safeguards, together with access controls, secure methods of communication and back-up and disaster recovery systems to protect information from misuse and loss, unauthorised access, modification and disclosure. Generally, information is destroyed or permanently de-identified when it is no longer required.
Access and correction
Requests for access to documents containing personal information and held by The Benchmarque Group will be handled in accordance with this policy and the broad policy of the Freedom of Information Act 1982 and should be addressed to the CEO.
Unique identifiers
The Benchmarque Group will not assign or adopt from another organisation unique identifiers for an individual. Each complaint or enquiry is given a number, but not each individual. Unique identifiers created by another organisation will not be requested unless authorised by law. Nor will The Benchmarque Group use or disclose a unique identifier unless there is a lawful basis for doing so.
Anonymity
When seeking general information from The Benchmarque Group, you do not have to identify yourself. However, if you wish to make a complaint, identification is necessary.